Multitech Conduit Gateway Troubleshooting
Created by: Zenseio Helpdesk
Modified on: Fri, Feb 14, 2020 at 2:46 PM
Multitech Conduit LoRaWAN gateway should be connected to "P+D/OUT" port of the PoE Injector. If you have internet (from a router's ethernet), you can connect it to "Data/IN" of the PoE Injector. If you don't connect internet line to "Data/IN", the gateway will use cellular for transporting data to the Cloud.
Once you connect the gateway, observe the LEDs through the round window at the bottom. There are 4 LEDs, and their meaning is as below:
Cellular antennas (2 short ones) should be connected at the bottom of the gateway. LoRa antenna (the big one) should be connected to top, right connector. And, the GPS antenna should be connected to the top, left.
If the gateway still does not show connected, please record a short video of the LEDs, and take a photo of the unit from high and low angles, showing antenna/cable connections and attach to the support ticket.
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